At Umbrella Pharmacy, we are committed to ensuring customer satisfaction. Please review our refund and returns policy to understand the terms and conditions for returning or requesting a refund for purchased items.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery.
• The product is unopened, unused, and in its original packaging with all labels intact.
• Return requests must be made within delivery time.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Prescription medicines.
• Items that have been opened, used, or tampered with.
• Products with damaged or missing packaging not caused by delivery.
• Personal care items (e.g., hygiene products) unless defective.

3. Refund Policy

• Approved Returns: If your return request is approved, you may choose between:

  • A replacement for the same product (subject to availability).

  • A refund issued to your original payment method within 7-10 business days.

• Shipping charges are non-refundable unless the return is due to an error on our part.

4. How to Initiate a Return or Refund

• Contact our customer service team at [your contact email/phone] with:
  • Your order number.
  • A brief explanation of the issue.
  • Photos of the product (if damaged or defective).
• Once your request is reviewed, our team will provide further instructions.

5. Important Notes

• Refunds and replacements are subject to verification of the returned product.
• Umbrella Pharmacy reserves the right to deny a return or refund if the product does not meet our policy criteria.

We value your trust and strive to provide a seamless shopping experience. For any questions or assistance, please contact us at

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